Customer Care Representative Position
Opening Doors Full of Opportunity
If you get a thrill from being a part of a team that strives for excellence in customer service, customer satisfaction, and a family run environment motivated to grow and excel: KEEP READING!
This is Good Guy Plumbing. We are a local and family owned service and repair plumbing company serving our South Bay community. Established over just 6 short years, we have built a well renowned, and unforgettable name in the South Bay that truly is redefining the industry.
Over 600 5 star reviews, thousands of customers served, and a family oriented team committed to the success of our employees and customers - this ship is sailing for the promised land. We are always looking to improve our great team with Customer Care Representatives like YOU who believe in providing exceptional service to our customers and community!
In addition to great pay and great company culture, we offer amazing benefits from continued education, training, and a ‘promote from within’ mentality.
Here’s what else we’re offering up front:
- Paid Vacation, Holidays, Paid Sick days
- Performance Based Bonuses
- Dental Insurance
- Vision Insurance
- Life Insurance Policy
- Medical Insurance
- 401(k) matching
- NO 24-Hour On-Call and NO Weekends!
Guaranteed Pay with Generous Performance Bonuses!
To sweeten the pot, we offer growth in the company. The more you put in, the more you get out. Our primary goal is to grow you as an employee so we, together, can grow as a company.
We believe that when you’re an amazing Customer Care Representative, you can make more money while maintaining enough free time for you and your family!
We firmly believe that a happy CCR is a successful CCR!!
Good Guy Plumbing is focused on building an elite team and that means we need to create a WIN, WIN, WIN situation for everyone! Employees, Customers, and Company.
We believe that happy employees CAN MAKE happy customers!
ARE YOU ONE OF US??
If so, take a look at the requirements and expectations below and send us your resume and an explanation of why we should interview you for this exclusive position.
Qualifications:
- You’re an upbeat, self-motivated person
- You love helping people get the support they need
- You genuinely LIKE people
- You work well alone, and with a team
- Superior oral communication skills
- Ability to pass a criminal background check
- Teachable, open to constructive feedback, and training opportunities
- Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization.
- Most importantly, you must truly understand what it means to be a professional - to be reliable, take ownership over your role and responsibilities, and be someone the team can count on
- Ability to interact well with staff members and to represent the company in a highly professional manner at all times
- Must be able to exercise independent judgment, solve problems on your own, and make sound decisions
- Must have great organizational and time management skills with strong initiative and an enthusiastic attention to detail and accuracy. Must be an extremely proactive, motivated, and performance-driven individual.
- Proficient in Google Suite: Gmail, Google Drive, Google Sheets, Google Docs.
Job Duties:
- Answer customer phone calls and respond to any email inquiries.
- Deliver a professional first impression to customers with an upbeat and friendly tone following the provided conversation guides.
- Schedule customer appointments
- Communicate with empathy for customers experiencing difficulties
- Communicate expectations with customers
- Email correspondence with customers and vendors. Answer customer and vendor emails promptly and with kindness.
- Understanding and excelling with our CRM software: Housecall Pro. This includes (but not limited to): scheduling and dispatching, inputting proper tags, managing service agreements, managing job workflows from start to finish, etc.
- Prioritize inbound calls and appointments
- Effectively communicate schedule changes with customers while keeping calm
- Carry out basic office duties: filing, checking mail, overseeing office supplies.
- Participate in administrative tasks, communication, and coordination with internal departments
- Be prepared to complete other duties that are delegated on an as-needed basis.
Why Choose Good Guy Plumbing?
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Good Guy GuaranteeGuaranteed 100% satisfaction with our strong warranties or we'll make it right.
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Highly RatedWe have over 1000 5-star reviews online from satisfied customers.
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Upfront Expectations & PricingWe are transparent about our pricing and process. No surprises.
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Flexible ScheduleWe work around your schedule and are there when you need us.
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Trained, Qualified, Ready to WorkWe're constantly training so we can provide you with exceptional customer service and long lasting plumbing solutions.
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Good People First, Great Plumbers Second
We treat everyone as we would like to be treated.
People love & trust us!
Our Reviews
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"They offer great prices, even better service, but most importantly PEACE OF MIND."Thank you Good Guys Plumbing! I called them around 9:30 pm on a Friday night and the owner, Rob, answered the phone. Wow! He listed to my issue, was courteous, professional, and set me up for an appointment early Saturday morning. A crew came out to the property, took care of the immediate issue, and we discussed next steps for long-term resolution. I was present while they worked and they answered all my questions. They offer great prices, even better service, but most importantly PEACE OF MIND. Thank you to Rob and the team. Please make Good Guys your go-to plumber. You won't regret it!- Ivette M.
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"So easy to work with, super responsive, very informative, and made fixing my bathroom issue a breeze."Cannot say enough good things about these guys.- Douglas K.
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"I was recommend them as I would use them again."Not only were they quick to respond, but Danny made an analysis of the faucet problem, called for the part and made sure to be back when the part came in. He and the company were in touch and helpful. I was recommend them as I would use them again.- Joyce S.
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"They respond quickly and are very professional. I won't use anyone else!"All the Good Guy personnel that have come to my house have been friendly and informative.- Gary D.
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"Showed up on time, fixed the problem quickly and told me what was happening in my main line."Highly recommend that you use Good Guy Plumbing.- Les C.
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"Thank you so much for truly being good guys."I had an issue with my water heater. Roque came out and instead of trying to sell me a new heater, he simply made a relatively easy fix on our existing one. He was really great. Very nice and conscientious. You can bet that when it comes time to replace our water heater, (and anything else in the world of plumbing), we’ll be calling Good Guy Plumbing. Thank you so much for truly being good guys. :)- Karen B.
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"Excellent customer service"Thanks so much for doing such a wonderful job and being so pleasant to work with- Ana Jean B.
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"Grateful to have hot showers again. Thank you!!!"Highly recommend Good Guy Plumbing! Mario P. had excellent communication, was prompt, friendly, and helped me realize my problem wasn’t with the water heater but instead with my bathroom fixtures. Grateful to have hot showers again. Thank you!!!- Jenn S.
